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Uncover your Client’s Needs
Uncovering Customer Needs

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Module 1 | Uncovering Customer Needs | |
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Unit 1 | Uncovering Customer Needs Pretest | |
Unit 2 | 3 Steps to Use at the Start of Business Meetings | |
Unit 3 | Uncover your Client’s Needs | |
Unit 4 | Steps to Show your Understand of your Client's Needs | |
Unit 5 | Steps to Take when Finalizing a Client Meeting | |
Unit 6 | Uncovering Customer Needs Posttest |
Survey Questions
In this video you will learn about how to uncover client needs.
After opening a meeting and setting an agenda, then next aim is to uncover the client needs. You don’t have time to tell them about all your products, so first understand what their needs are and then you can tell them only about the products or solutions that meet those needs.
Use two questioning methods to uncover needs:
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Open questions that give the client an opportunity to shed light and expand on the question area
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Closed questions that force the client to give you a specific answer such as when a decision would be made