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Five Steps Building a Culture of Great Customer Service
Customer Service
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| Module 1 | Customer Service | |
|---|---|---|
| Unit 1 | Customer Service PreTest | |
| Unit 2 | 4 Reasons Why You Should Have a Customer Service Plan | |
| Unit 3 | 8 Qualities of Exceptional Customer Service Teams | |
| Unit 4 | Five Steps Building a Culture of Great Customer Service | |
| Unit 5 | 8 Efficient Ways Managing Customer Complaints | |
| Unit 6 | 4 Things to do to handle an Unexpected Customer Complaint to Perfection | |
| Unit 7 | 5 Things to Ensure That You Have Achieved Customer Excellence | |
| Unit 8 | Customer Service PostTest |
Unit Summary
Good customer service skills apply when you have the right interaction with your customer.
The following are five basic steps that you can implement to improve your interaction with your customer:
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Make sure your customers feel that there is a common ground between the both of you.
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Listen carefully and empathetically to their needs.
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Admit “yes, I am wrong” when you are genuinely mistaken is important.
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Follow up after a problem is resolved is very important.
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Learn from your mistakes is the fastest way to increase your understanding of customer needs.
Survey Questions
Hi. In this video you will learn five steps that we suggest you follow building a great customer service.
Good customer service skills apply when you have the right interaction with your customer. Keep your customers satisfied by making them feel that they are always right. Customer interaction is a communication skill between the customer and service team. Improving that interaction will lead you on to the path of a great customer service team.
The following are five basic steps that you can implement to improve your interaction with your customer:
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Make sure your customers feel that there is a common ground between the both of you. Make them believe you have common interests and that their problem is your problem.
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Listen carefully and empathetically to their needs. In other words, “Put yourself in their shoes”. Listening is a key factor that plays a big role in making the customer feel that you truly care.
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Admit “yes, I am wrong” when you are genuinely mistaken is important. It makes you reach the customers on a whole new level. You are proving that they are not beneath you and that there is no room for arrogance between the both of you.
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Follow up after a problem is resolved is very important. Conduct surveys whether through emails, phone calls, websites or send it with the invoice to the customer after resolving all issues.
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Learn from your mistakes is the fastest way to increase your understanding of customer needs. Experiencing customer interaction on a daily basis increases the rate of learning. This may happen at the point of sale, at your customer relationship programs or after a problem has been resolved.