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Effective Face-to-Face Customer Meetings


Effective Customer Meetings

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Unit Video

Unit Summary

The 4 tips that will help you in your next customer visit:
  • The First Impression
  • Body language
  • Listen empathetically
  • Conclude the meeting on a positive note

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Build Your Action Plan

In this video you will learn about a few practical tips to improve an in person customer visit.
Doing our day-to-day work we get many opportunities to meet with important people including customers of ours.  Sometimes, these meetings could be crucial to secure a new customer or resolve a problem.
Here are 4 tips that will help you in your next customer visit:
  • The First Impression is a lasting impression – make sure you are welcoming and positive when you walk in to the meeting
  • Body language is what counts – fake smiles and negative body language are easily caught
  • Listen empathetically – let the customer know that you care about their point of view and you are taking the time to understand it
  • Conclude the meeting on a positive note with a clear set of action plans that you both agree on
The above tips can be applied by anyone in a customer-facing situation and are useful in all customer encounters.
Go out and try them in your next meeting.

Always go into meetings or negotiations with a positive attitude. Tell yourself you're going to make this the best deal for all parties. Natalie Massenet