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Effective Face-to-Face Customer Meetings
Effective Customer Meetings

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Module 1 | Effective Customer Meetings | |
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Unit 1 | Effective Customer Meetings Pretest | |
Unit 2 | Effective Face-to-Face Customer Meetings | |
Unit 3 | Elements that Impact your Communication | |
Unit 4 | Tips for Better Body Language | |
Unit 5 | Tips to Use at the Start of Business Meetings | |
Unit 6 | The Best Way to Uncover Client Needs | |
Unit 7 | 3 Steps to Demonstrate an Understanding of Client Needs | |
Unit 8 | Steps to Use When Ending a Client Meeting | |
Unit 9 | Effective Customer Meetings Posttest |
Survey Questions
In this video you will learn about a few practical tips to improve an in person customer visit.
Doing our day-to-day work we get many opportunities to meet with important people including customers of ours. Sometimes, these meetings could be crucial to secure a new customer or resolve a problem.
Here are 4 tips that will help you in your next customer visit:
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The First Impression is a lasting impression – make sure you are welcoming and positive when you walk in to the meeting
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Body language is what counts – fake smiles and negative body language are easily caught
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Listen empathetically – let the customer know that you care about their point of view and you are taking the time to understand it
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Conclude the meeting on a positive note with a clear set of action plans that you both agree on
The above tips can be applied by anyone in a customer-facing situation and are useful in all customer encounters.
Go out and try them in your next meeting.
Always go into meetings or negotiations with a positive attitude. Tell yourself you're going to make this the best deal for all parties. Natalie Massenet