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8 Qualities of Exceptional Customer Service Teams

Customer Service

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Unit Video

Unit Summary

Customer service is providing services to your customers before, during and after purchasing your products or services.
Here are 8 Qualities of high-standard customer service team and which we suggest you follow:
  • Being patient and empathetic are essential keys to a happy customer.
  • Being persuasive is essential.
  • Have a pre-planned strategy on whom to forward the problem to and how.
  • Communicate clearly and immediately. 
  • Be ethical with good moral values. 
  • Have a full knowledge of your customers’ bad and good experiences. 
  • Being able to close the deal with the customer confirming that the issues have been resolved.
  • Conduct regular surveys.
 

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Hi. In this video you will learn about what it involves to become an exceptional customer service team or company.
Customer service is providing services to your customers before, during and after purchasing your products or services. Good customer service is what all businesses aim for in order to meet the customers’ needs. Bad customer service generates problems, complaints and diminishes the existence of good repeated long term customers.
Here are 8 Qualities of high-standard customer service team and which we suggest you follow:
  1. Being patient and empathetic are essential keys to a happy customer. Give your full time and energy by listening and interacting with shared interests. Customers can be boring, picky, problem makers or too slow to understand.
  2. Being persuasive is essential. Know your products or services very well to be able to convince your customer that they are worth having.
  3. Have a pre-planned strategy on whom to forward the problem to and how. Unexpected problems faced for the first time must be handled in an efficient way.
  4. Communicate clearly and immediately. Make sure the customer understood clearly what you are trying to say as to avoid wasting time.
  5. Be ethical with good moral values. Give maximum help but with good time management skills. Let the customer trust you completely.
  6. Have a full knowledge of your customers’ bad and good experiences. This will help you learn learn how to satisfy your customer in the future.
  7. Being able to close the deal with the customer confirming that the issues have been resolved. Make sure that the customer’s satisfaction has been reached.
  8. Conduct regular surveys whether through emails, phone calls, websites or even when sending an invoice to a customer, surveys are really helpful in meeting the customers’ needs.
As explained, good customer service skills are needed at all times to maintain happy long-term customers which are what all businesses need. Everyone in the company can be involved in providing great service, and it is essential that you have a dedicated team or individual who is the point of contact for all customer issues.
Satisfied customers are the key to a successful business! So use the above tips to WOW your customers and create loyal ambassadors for your business.