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5 Great Customer Service Words & Phrases
Call Center Essentials

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Module 1 | Call Center Essentials | |
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Unit 1 | Call Center Essentials Pretest | |
Unit 2 | Call Center and Contact Center Differences | |
Unit 3 | 2 Call Types that Take Place in a Contact Center | |
Unit 4 | 3 Elements of an Inbound Call Center Call | |
Unit 5 | Contact Center Team Functions | |
Unit 6 | 5 Great Customer Service Words & Phrases | |
Unit 7 | 3 Tips on How to Handle an Angry Client | |
Unit 8 | 3 Outcomes that should Guide All Customer Service Engagements | |
Unit 9 | Call Center Essentials Posttest |
Survey Questions
When customers contact the customer service center, they are usually facing a problem, which means they are already starting the contact with you with a negative experience. Your aim is to turn that experience into a positive one and the words and phrases you use can make a great difference.
Here are 5 great customer service words and phrases that you can use:
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It’s unfortunate that you are facing this problem
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Based on our experience this is the right course of action
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Replace the word “but" with “All I’m saying is”
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When things go out of hand, you can remind the client “I’m just doing my job"
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Definitely! is much more effective than yes