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5 Great Customer Service Words & Phrases


Call Center Essentials

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Unit Summary

The 5 great customer service words and phrases that you can use:
  • Unfortunate
  • Based on our experience
  • All I’m saying is
  • I’m just doing my job
  • Definitely!

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Build Your Action Plan

When customers contact the customer service center, they are usually facing a problem, which means they are already starting the contact with you with a negative experience. Your aim is to turn that experience into a positive one and the words and phrases you use can make a great difference.
Here are 5 great customer service words and phrases that you can use:
  • It’s unfortunate that you are facing this problem
  • Based on our experience this is the right course of action
  • Replace the word “but" with “All I’m saying is
  • When things go out of hand, you can remind the client “I’m just doing my job"
  • Definitely! is much more effective than yes
These 5 terms can help improve your customer communication and turn the negative situation into a more positive one.