You cannot view this unit as you're not logged in yet.
4 Ways to Use Social Media for Customer Service and Support
Social Media for Business

0 POINTS
Complete the units, enroll in new courses, answer survey questions
By gaining points, you can win a personalised one on one coaching session
Complete the course to see how your learning has improved and gain 10 points
Answer the questions in each unit to generate your custom action plan and gain points
Collect points to be able to ask an expert any question you may have
Module 1 | Social Media for Business | |
---|---|---|
Unit 1 | Social Media for Business Pretest | |
Unit 2 | Four Ways to Use Social Media Sites for your Business | |
Unit 3 | Top 5 Social Media Sites for your Business | |
Unit 4 | A Step-by-Step Guide to Creating a Social Media Strategy | |
Unit 5 | 10 Tips for Crafting the Perfect Social Media Posts | |
Unit 6 | When & How Often should you Post on Social Media | |
Unit 7 | 4 Best Practices to Promote your Business on Social Media | |
Unit 8 | Which Online Advertising Channels are Best for your Marketing Campaign | |
Unit 9 | 4 Ways to Use Social Media for Customer Service and Support | |
Unit 10 | Social Media for Business Posttest |
Survey Questions
In this video, you can learn how to provide a better customer service experience through the use of Social Media.
Everyone including your users and customers is spending much more time on social media so why not go to where these customers are instead of asking them to come to us. Provide them with customer service and support on social media itself.
Here are 4 ways social media is being used to improve customer service:
-
Tracking sentiment about products, services, or the brand in general - in a nutshell, are customers positive or negative in their comments on what we are offering
-
Addressing negative issues quickly by spotting any bad experience that is posted and quickly addressing it – even if not solved quickly the quick response is taken very positively by customers
-
Launch a poll to identify how well are you doing. Conducting a simple net promoter score poll can provide you with a wealth of insight and allows you to track your customer service improvements
-
Putting a human touch to business transactions. With more and more people interacting with your brand through online channels, social media provides you with an opportunity to connect with your clients on a personal level
The bottom line is that social media provides you with a great opportunity to monitor what your users are saying about your products and services, and to quickly address issues that could come up. Make the most out of it to provide a better customer experience
Social Media is one area of business where you don't need to outspend your competitors in order to beat them.