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4 Things to do to handle an Unexpected Customer Complaint to Perfection
Customer Service

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Module 1 | Customer Service | |
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Unit 1 | Customer Service PreTest | |
Unit 2 | 4 Reasons Why You Should Have a Customer Service Plan | |
Unit 3 | 8 Qualities of Exceptional Customer Service Teams | |
Unit 4 | Five Steps Building a Culture of Great Customer Service | |
Unit 5 | 8 Efficient Ways Managing Customer Complaints | |
Unit 6 | 4 Things to do to handle an Unexpected Customer Complaint to Perfection | |
Unit 7 | 5 Things to Ensure That You Have Achieved Customer Excellence | |
Unit 8 | Customer Service PostTest |
Unit Summary
An unexpected customer complaint in customer service happens when one has encountered a specific product problem for the first time or a service issue that has never appeared to one before.
We suggest your strategy to follow these 4 steps when dealing with an unexpected complaint:
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The person to-go-to or forward the problem to.
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The part of the information that you will forward to that selected person above.
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The communication method that will be used to pass the information.
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The rate at which the problem should be adhered depending on its magnitude.
Survey Questions
Hi. In this video you will learn the 4 steps that you can follow as a customer service employee when an unexpected customer complaint is encountered.
An unexpected customer complaint in customer service happens when one has encountered a specific product problem for the first time or a service issue that has never appeared to one before. Surprises are bound to happen in any business. Part of good customer service skills is to be able to handle such circumstances efficiently and promptly in order to keep your customers satisfied and happy.
Have a time-efficient strategy. We suggest your strategy to follow these 4 steps when dealing with an unexpected complaint:
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The person to-go-to or forward the problem to. We suggest pre-planning your hierarchy of chosen employees according to the magnitude of the problem.
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The part of the information that you will forward to that selected person above. Be clear and definite on what the problem is so as not to waste time.
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The communication method that will be used to pass the information. Emails, chats, phone or face-to-face. The communication method will be chosen depending on the size of the problem. The bigger the problem the more contact will be involved between customer service and client.
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The rate at which the problem should be adhered depending on its magnitude. More immediate action to be taken the bigger the problem is.