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3 Tips on How to Handle an Angry Client
Call Center Essentials

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Module 1 | Call Center Essentials | |
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Unit 1 | Call Center Essentials Pretest | |
Unit 2 | Call Center and Contact Center Differences | |
Unit 3 | 2 Call Types that Take Place in a Contact Center | |
Unit 4 | 3 Elements of an Inbound Call Center Call | |
Unit 5 | Contact Center Team Functions | |
Unit 6 | 5 Great Customer Service Words & Phrases | |
Unit 7 | 3 Tips on How to Handle an Angry Client | |
Unit 8 | 3 Outcomes that should Guide All Customer Service Engagements | |
Unit 9 | Call Center Essentials Posttest |
Survey Questions
Many of us face the occasional angry client - weather internal inside our company or external in dealing with buying customers. Some customers are rude and not reasonable, but in the vast majority of times, customers are reasonable.
Here are 3 tips on how to handle an angry client and diffuse the situation
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Listen, Listen and Listen some more
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Don’t argue with the client, since you will never win
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Empathize with the client and let them know you understand their situation