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3 Outcomes that should Guide All Customer Service Engagements
Call Center Essentials

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Module 1 | Call Center Essentials | |
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Unit 1 | Call Center Essentials Pretest | |
Unit 2 | Call Center and Contact Center Differences | |
Unit 3 | 2 Call Types that Take Place in a Contact Center | |
Unit 4 | 3 Elements of an Inbound Call Center Call | |
Unit 5 | Contact Center Team Functions | |
Unit 6 | 5 Great Customer Service Words & Phrases | |
Unit 7 | 3 Tips on How to Handle an Angry Client | |
Unit 8 | 3 Outcomes that should Guide All Customer Service Engagements | |
Unit 9 | Call Center Essentials Posttest |
Survey Questions
Customers are essential for all businesses, and taking care of these customers would help in increasing their loyalty to your organization. Solving customer problems however, could be a very costly activity from a time and money perspective, so how can we ensure that we are not overdoing it?
Here are 3 outcomes that should guide all your customer service engagements:
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Customer Centric- always ensure that any process or activity has the customer at the centre of it
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Performance Driven- continuously measure and enhance the performance
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Results Oriented- keep tracking how well you are doing in solving customer problems and how happy the customers are