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3 Steps to Demonstrate an Understanding of Client Needs
Effective Customer Meetings

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Module 1 | Effective Customer Meetings | |
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Unit 1 | Effective Customer Meetings Pretest | |
Unit 2 | Effective Face-to-Face Customer Meetings | |
Unit 3 | Elements that Impact your Communication | |
Unit 4 | Tips for Better Body Language | |
Unit 5 | Tips to Use at the Start of Business Meetings | |
Unit 6 | The Best Way to Uncover Client Needs | |
Unit 7 | 3 Steps to Demonstrate an Understanding of Client Needs | |
Unit 8 | Steps to Use When Ending a Client Meeting | |
Unit 9 | Effective Customer Meetings Posttest |
Survey Questions
In this video you will learn about how to demonstrate that you have understood the needs of the client.
So that the client doesn’t end up doing the only talking and so you are able to ask more questions, you need to confirm to them that you understand their needs and have a solution for them.
Use the 3 steps to demonstrate that you have understood the client needs:
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Acknowledge that you understand the need by restating it in your words
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Describe your solution’s benefits focusing on the benefits and not features
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Check for acceptance and watch the client’s body language to confirm that the client is in agreement with your solution